Who is Joan Ricardo Roa Mora?

Joan Ricardo Roa Mora grew up between two worlds: in Cali with his beloved grandparents, and in a modest neighborhood of Bogotá with his parents, forging friendships there that he still treasures today.

At 15, he earned the second-highest ICFES score in his school—always passionate about learning, if occasionally a bit restless in class.

At 16, he joined the Colombian Air Force, where he spent several years in rigorous training: flying different aircraft, handling live ammunition on land and in the air, and forging an unbreakable bond with his homeland, which he swore to defend for life.

By 18, Joan was dual-certified as an Air Traffic Controller and an intelligence operative—think James Bond, but with a Colombian accent.

At 22, convinced that true societal change begins with justice, he embarked on a Law degree—simultaneously working for the Colombian government on human-rights policies. There, he combined legal insight with software skills, scripting small tools that accelerated casework and improved service to citizens.

In 2017, driven by curiosity, Joan dove into self-taught programming, building web projects in Python—even a text-based Bingo game that friends swear was more fun than any GUI version.

By 2021, he formalized his tech journey as a Software Engineering student, complementing his autodidactic drive with solid engineering foundations.

In 2023, he launched Benkos AI, a web app that processed hundreds of thousands of pages of conflict-related data—and empowered government decision-makers with fast, accurate analysis via AI-powered classification.

And in 2024, he unveiled Boris AI, a system for the Colombian Superintendence of Public Services that automates appeal-response drafting—slashing turnaround times and proving that emerging technologies can transform even the most traditional professions.

Education

• Master in Human Rights and Protection Systems
  International University of La Rioja, Spain
  Jan 2020 – Dec 2021 (GPA: 7.91/10)
• Technologist in Software Development
  National Open and Distance University (UNAD), Bogotá, Colombia
  Jan 2021 – Dec 2025 (GPA: 4.5/5)
• LLB Bachelor in Law
  Republican University Corporation, Bogotá, Colombia
  Jan 2011 – Dec 2016 (GPA: 3.9/5)
• Aeronautical Communications Technology
  Non-Commissioned Officers School “C.T. Andrés M. Díaz”, Madrid
  Jan 2006 – Dec 2009 (GPA: 3.9/5)

Professional Experience

• Sr. Site Reliability Engineer, Hyperion Corp (Coupa) (Feb 2024 – Present)

  Lead the reliability, scalability, and performance of Coupa’s Dev/QE infrastructure. Spearheaded automation for EC2 & EKS, implemented real-time alerting with PagerDuty & New Relic, and developed self-healing routines—achieving 99.9% uptime and cutting MTTR by 50%.

• Junior Site Reliability Engineer, E-Global (Home Depot SRE Team) (Aug 2021 – Jan 2024)

  Migrated critical services to Terraform-managed AWS, built Jenkins CI/CD pipelines, and containerized applications with Docker—eliminating environment drift and reducing release failures by 70%.

• DevOps Developer, Periferia IT Group (PwC Tax Compliance Portal) (Mar 2020 – Jul 2021)

  Developed and containerized Java microservices, automated AWS provisioning with CLI scripts, and implemented RESTful APIs for centralized logging—streamlining compliance reporting workflows.

• IT Customer Support, Periferia IT Group (CrushBank) (May 2018 – Mar 2020)

  Provided phone and Linux OS support, diagnosed hardware issues, and built Bash scripts to automate routine tasks—improving first-call resolution and reducing downtime by 40%.

• Software Developer (Freelance), Superintendence of Public Services (Jul 2024 – Nov 2024)

  Designed a Flask-based PDF processing pipeline with OCR and OpenAI integration, cutting manual review time by 80% and boosting legal team productivity.